Welcome to DEV, your monthly WordPress deep dive. Is it really almost August already? Or are Julying to me?! Well, let’s not waste any more time and get right into it. Stick around to the end to see a toddler who’s well on her way to a comedy career. In today’s edition: The Classic Block...
A couple of months ago I was trying, really hard, to play with this new and exciting AI Agent tool called OpenClaw, but I just couldn’t manage it. My problem was that installing it on my Mac was a nightmare. There were a couple of problems actually. First of all, I don’t do Terminal (which...
At some point, every growing agency hits the same support problem. Client requests start in your inbox. Then they spread to contact forms, DMs, WhatsApp, team inboxes, old threads, and that one ancient spreadsheet nobody wants to talk about. So you start looking at helpdesk software. HelpScout. Zendesk. Freshdesk. Groove. Gorgias. HelpDesk. They all promise...
Welcome to DEV, your monthly WordPress deep dive. The July issue is packed with Core chatter, support workflow wins, EmDash updates, and just enough nonsense to justify another 12 open tabs. Stick around to the end to see Boomer, whose bark is way more adorable (and hilarious) than his bite. In today’s edition: Hub Tickets...
So it’s been a few weeks since we launched EmDash on Unlimited Hosting, and you good people have been doing exactly what we hoped: spinning up sites, kicking the tires, and (very politely) letting us know when things went sideways. When we shipped this, I openly said it was going to be a bit Wild...
Client support starts innocently enough. One client emails you directly. Another fills out your contact form. Someone sends a WhatsApp message. A teammate gets a “quick question” in their own inbox. And, somehow, a client has replied to a three-month-old email thread with something urgent buried under 14 quoted replies. Soon your “simple” support process...
Welcome to DEV, your monthly WordPress deep dive. As we roll on into June, here’s the low-down on new releases, fancy features and community calls to action. Let’s get into it! Oh, and stick around to the end to see “rolling on the floor with laughter,” personified. In today’s edition: WordPress 7.0 lands, finally giving...
